When a passenger plane was shot down by rebels in eastern Ukraine in 2014 the shockwaves reverberated around the world.
Nowhere was the impact greater than among the relatives and friends left behind by the 298 people on board flight MH17 from Amsterdam.
As the BBC's correspondent based in the Netherlands, I've been reporting on this air disaster since that July day when a Russian-made surface-to-air missile exploded next to the Malaysia Airlines cockpit.
Interviewing victims' families I heard the most soul-shattering memories, of parents being handed a few fragments of their dead children's bones.
But over the years I've witnessed a heaviness lift and optimism emerge.
Science, logic and reason failed to provide satisfactory answers to families asking gut-wrenching questions.
Many families have since sought solace elsewhere, some in spirituality, others in mystery.
Their testimony of how they emerged from the darkness of despair provides a powerful precedent for anyone navigating the wilderness of grief.
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